FAQs

Q: Where do you deliver?

A: We deliver locally and internationally.

 

Q: How can I track the delivery of my order?

A: You'll get an email with your tracking number as soon as your order is dispatched.

 

Q: How can I apply for an exchange or refund?

A: We guarantee to exchange or refund any item you are not completely happy with, or that doesn't fit. The item must be in perfect condition and within the 14 days of purchased to apply for a return.

More information about Returns & exchanges.

 

Q: Which payment methods do you accept?

A: We accept all the major credit cards, PayPal, Google and Apple Pay, and Shop Pay.

 

Q: How long can I leave the BONBONNIE onesie on my dog?

A: The BONBONNIE onesie is not meant for permanent or prolonged use. When first used, we recommend supervising the dog during a trial period to ensure it fits properly. We don’t recommend the BONBONNIE onesie to be worn for more than eight (8) continuous hours unless advised otherwise by your veterinarian and it should always be kept clean. We recommend adhering to all proper grooming standards for your dog.

The BONBONNIE onesie is great for in the car, visits with your dog to family and friends houses or anywhere else you don’t want dog hair.

 

Q: Does it fit all dogs?

A: The BONBONNIE onesie comes in five sizes and does fit most dogs.

Please note that the BONBONNIE onesie was designed for dogs. If you intend to use it for another animal, please consult your veterinarian.

Please email contact@bon-bonnie.com if you have any specific questions.

 

Q: What material is it made from?

A: The BONBONNIE onesie is made from a premium, eco-friendly polyester and spandex blend that is lightweight and breathable to ensure the dog stays cool and comfortable. It is a four-way stretch fabric, allowing the dog to move freely and is durable enough to handle everyday use.

 

Q: How do I wash it?

A: Simply turn the BONBONNIE onesie inside out and throw it in the wash. The BONBONNIE onesie is machine washable and dryable and does not shrink. Wash with like colours, tumble dry low.

 

Q: Does it help with allergies?

A: For humans who are allergic to dog hair and dander, the BONBONNIE onesie can reduce the amount of dog hair (and mud) that is spread in the house, car or other areas. It doesn’t eliminate allergies because the head, tail and paws are still exposed, but it does dramatically reduce the spread of allergens in most situations. 

For dogs that have environmental allergies, it can provide protection from exposure to allergens.